Customer Service Representative

Customer Care Agent

Okehampton

Permanent

£27,000 per annum

ARM have an exciting opportunity for a Customer Care Agent. This role will be key to ensuring that our customers remain at the heart of the business and will help to support the team to continue providing the outstanding level of service our customers have come to expect from us.

The Role

• Respond to day-to-day customer queries – inbound and outbound – through various contact channels, maintaining the high quality of responses.
• Support our subscription customers through their experience, giving them the best experience possible.
• Work within the team and with the Customer Care Manager to highlight key trends and share opportunities to improve the customer experience.
• Proactive outbound calling activity that supports our customers when affected by changes to our range, issues with their orders or to provide additional insight to other areas...