Customer Service Representative

Roles and Responsibilities:

• Responsible for answering customer queries through various communication channels such as phone, email, chat.
• Help customer troubleshoot issues, resolve problems, and find solution to their concern.
• Explain or educate the customer about product & services to assist the customers in making the decision.
• Maintain accurate records of customer interactions, including the nature of inquire, action taken, and resolution provided.
• Ensuing that all customer service interaction adhere to company policies, guidelines, and ethical standard is important.
• Follow up with the customers to ensure that their issues have been resolved and that they are satisfied with the service provided.

Skills & Experience:

• Graduate with excellent fluency in English and Hindi, Additional language skills would be a plus
• Minimum 1 ...