Customer Service Representative

Customer Service Representative

Primary contact for customer support activities, delivering excellent service for external customers and business partners by leveraging product knowledge and the Order-to-Cash process.

Requires on‑site presence Monday through Friday.

Responsibilities

• Serve as prime contact for order‑related activities for Momentive customers.
• Build and maintain business relationships with customers through multiple communication channels.
• Work with associates within and across departments to achieve optimal customer satisfaction.
• Input new order requests and manage modifications and cancellations for both manual and electronic orders.
• Coordinate with warehouses to support on‑time order shipment and manage order issues.
• Facilitate new business approvals and maintain accurate customer address, contact information, and specific requirements.
• Ensure appropriate delegation of aut...