About the Role
About The Role
Our client is a leading provider of internet and network solutions in Kenya, delivering reliable connectivity and technical services to businesses and individuals. They specialise in fibre and wireless broadband, network installations, and IP solutions, focusing on enabling efficient communication and seamless digital experiences. Known for their technical expertise and commitment to service quality, they continue to support organizations in achieving their connectivity goals.
Job OverView
To assist in overseeing the daily operations of customer service teams while ensuring consistent delivery of exceptional customer support.
Responsibilities
Our client is a leading provider of internet and network solutions in Kenya, delivering reliable connectivity and technical services to businesses and individuals. They specialise in fibre and wireless broadband, network installations, and IP solutions, focusing on enabling efficient communication and seamless digital experiences. Known for their technical expertise and commitment to service quality, they continue to support organizations in achieving their connectivity goals.
Job OverView
To assist in overseeing the daily operations of customer service teams while ensuring consistent delivery of exceptional customer support.
Responsibilities
- Collaborate with the Customer Service Team to achieve defined Business Objectives.
- To provide exceptional service at all times and provide a benchmark of service delivery to be used by all other departments within the organization.
- Achieve...
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