Customer Service Representative

About the Role

Their streamlined process pays utility bills prioritized by First Due, First Through standard. With the Pre-Payment Processing option, Conservice Capturis receives & processes invoices and forwards the payment file to the organization for payment, managing any missing bill issues. A CSA in this role is responsible for processing data with high accuracy and pace in a specified format while adhering to the prescribed client / business SLA and quality standard defined by the client / business.

Responsibilities

• This role also includes to assist client / vendors / consumer / end customers with finding anomalies, client website know how, handling email account / client or business queries, First Time Resolution (FTR) via phone and/or email (any), along with updating system of records per the data request / client instruction.
• Follow client roster / client schedule to ensure all possible support deliver...