Customer service representative

Customer Support Executive – Job Description
Job Title: Customer Support Executive- Non Voice(Email/Chat Process)
Mohali
Work Mode: (On site
Shift: (Day/ Night/ Rotational)
Role Overview
The Customer Support Executive is responsible for handling customer queries, resolving issues, and providing a good service experience through emails, chat,. The role requires strong communication skills, problem‑solving ability, and customer‑centric thinking.
Key Responsibilities
Handle inbound and outbound customer messages/Emails to address queries and concerns.
Provide accurate information regarding products, services, and policies.
Resolve customer complaints efficiently and professionally.
Required Skills & Qualifications
Good verbal and written communication skills.
Strong problem‑solving and listening abilities.
Ability to multitask and work under pressure.
Basic computer knowledge (MS Office, email handling).
Prior experience in customer service ...