About the Role
Customer Service Representative (FR/EN)
Remote : Mexico
Salary : 300,000-330,000 MXN
Required Skills & Experience
-2+ years of experience in a customer service or call center environment
-Strong verbal and written communication skills in English and French
-Experience handling high call/email volumes with professionalism and composure
-Ability to manage escalated or sensitive customer situations
-Strong active listening, problem-solving, and multitasking abilities
-Comfort working with multiple computer applications (CRM tools, MS Office, internal systems)
-Proven ability to work in a fast-paced, performance-driven environment
Nice to Have Skills & Experience
-Flexibility to work EST-aligned shifts, including evenings and rotating schedules
-Willingness to work during Mexico holidays i...
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