Customer Service Representative

Customer Service Representative (Remote | EST Hours Required) We’re a fast‑growing company in the commercial kitchen equipment space, and we’re looking for a customer-obsessed, tech‑savvy Customer Service Representative to join our fully remote team. If you love solving problems, communicating clearly, and being part of a high‑energy team — this is for you. What You’ll Do Deliver outstanding customer support via phone, email, and chat Resolve inquiries quickly and professionally Escalate complex issues when needed Keep accurate records of customer interactions Collaborate to improve processes and customer experience Support onboarding/training of new team members Stay up to date on products and company policies What We’re Looking For 3-4 years of customer service experience Bachelor’s degree (preferred) Fluent English (written & spoken) Strong multitasking and prioritization skills Comfortable with technology and fast-paced environments Experience creating training materials (nice t...