Customer Service Representative

Empresa de transporte solicita para departamento de servicio a clientes.
Load Control proficiency and must be able to work the Aged Receivable Desk. It also
must be flexible for coverage in Load Control.
- As a Tracing Agent, traces and resolves missing shipments, documents and other service
failures by performing, among other duties, physical checks of the local bonded freight
facility.
- As an Accounting Research Agent, investigates accounting discrepancies and corrects as
needed.
- Builds and strengthens customer loyalty by continually meeting and exceeding
customers’ expectations.
- Presents a pleasant and positive attitude when responding to inquiries.
- Responds to internal and external customer inquiries regarding the Company’s products
and services.
- Provides accurate and timely reservations for freight shipments.
- Provides customers with timely and accurate shipment tracking information.
- Facilitates resolution of individual occu...