Customer Service Representative

Medellin, Colombia | Posted on 10/24/2025

Provide real-time support to users through live chat.

Diagnose and resolve technical issues, guiding users step by step.

Escalate complex cases to the appropriate technical teams.

Record user feedback and identify opportunities for product improvement.

Ensure timely, empathetic, and accurate responses in every customer interaction.

Assist with onboarding and training new users on product features and best practices.

Requirements

Requirements:

Minimum of 1 year of experience in customer support or customer success, preferably in tech or SaaS environments.

Excellent written communication skills in English.

Comfortable working in a dynamic, chat-based environment.

Strong problem-solving skills and attention to detail.

Familiarity with support or chat tools (e.g., Intercom, Zendesk, Dri...