Customer Service Representative - Malaysia

Customer Service Representative - Malaysia

The customer service representative is the interface between our organization and our clients. This person is responsible for processing orders and customer service related tasks as required by the supervisor

Your purpose is to minimize the friction between clients and production — making dealing with our company effortless for client

Key Duties

• Process orders
• Triage Central Inbox
• Order ETA communications and tracking to customer
• Order acknowledgment to customer

In all cases, your objective is to process these ‘cases’ as rapidly and as accurately as possible.

Your case cycle times are minimized

Your work is error free

All client contacts are recorded — in real time — in CRM

Your relationships with other team members are productive and free from conflict

You ensure open communication with senior management and your team via pho...