Customer Service Representative

Job Description

Government Mandated Benefits

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer issues and provide product information.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service quality.
• Follow up with customers to ensure satisfaction.
• Provide feedback on service processes and policies.
• Educational Qualifications: Minimum of a Diploma degree in a relevant field.
• Experience Level: Less than 1 year of experience in customer service or a related role.
• Skills and Competencies: Proficient in Back Office Support, Salesforce, and problem-solving; excellent interpersonal, organizational, and people skills.
• Responsibilities and Duties: Address customer inquiries, assist with back-office functions, and ensure customer satisfaction.
• Working Co...