Full-time
Customer Service Representative
Posted by Soonest Global Express Corporation • las piñas, national capital region, Philippines
About the Role
CUSTOMER SERVICE REPRESENTATIVE
Job Summary: The Logistics Customer Service Representative is responsible for providing exceptional support to customers regarding their shipments, managing the end-to-end logistics process, and ensuring the timely, accurate, and cost-effective movement of goods. This role requires strong communication, problem-solving, and organizational skills.
Key Responsibilities
• Customer Communication:
o Serve as the primary point of contact for all customer inquiries via phone, email, and internal systems regarding orders, shipments, and general logistics questions.
o Proactively provide real-time updates on shipment status, including tracking, delays, and exceptions.
o Process and manage high volumes of inbound and outbound communication with professionalism and efficiency.
• Shipment Management & Coordination:
o Enter and process customer orders accurately in the logistics or order processing system (TMS/W...
Job Summary: The Logistics Customer Service Representative is responsible for providing exceptional support to customers regarding their shipments, managing the end-to-end logistics process, and ensuring the timely, accurate, and cost-effective movement of goods. This role requires strong communication, problem-solving, and organizational skills.
Key Responsibilities
• Customer Communication:
o Serve as the primary point of contact for all customer inquiries via phone, email, and internal systems regarding orders, shipments, and general logistics questions.
o Proactively provide real-time updates on shipment status, including tracking, delays, and exceptions.
o Process and manage high volumes of inbound and outbound communication with professionalism and efficiency.
• Shipment Management & Coordination:
o Enter and process customer orders accurately in the logistics or order processing system (TMS/W...
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