Customer Service Representative

Location: College Road, Lahore.
Job Type: Full Time
Job Timing: Night Shift,9am to 6pm MST USA Time Zone

Job Summary

We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will act as a liaison between the company and its customers, ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
• Maintain customer records by updating account information in the CRM system.
• Process orders, forms, applications, and requests accurately.
• Follow communication procedures, guideli...