About the Role
JOB SUMMARY:
Location: Gurugram, Sector 44
Shift Timing: 10 Am-7 Pm
Salary Budget: Fresher - 2.55 LPA - 3 LPA
Experienced with more than 6 months of experience: 20 - 25% hike on your Last CTC or max 4LPA.
Key Responsibilities:
Handle incoming calls and respond to customer queries in a timely and professional manner.
Make outbound calls to customers for follow-ups, feedback, or information updates.
Resolve product/service-related issues effectively, escalating when necessary.
Maintain a high level of customer satisfaction by providing accurate information and support.
Document all customer interactions and update CRM systems.
Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
Work closely with the team to improve service standards and processes.
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