Customer Service Representative III

Work Setup: Remote/WAH

Employment Type: Full Time

TheCustomer Service Representative III (Music Enthusiast) is responsible for handling complex customer inquiries or escalations and resolving customer issues in a timely and professional manner. This position will act as a mentor to other team members based on business needs.

What does a day in the life of a Customer Service Representative III (Music Enthusiast) look like?

• Responds promptly and professionally to complex customer inquiries or complaints via phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves escalated customer issues by actively listening, asking probing questions and providing a resolution to the customer
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training progr...