Customer Service Representative III

Work Setup: Remote/WAH
Employment Type: Full Time
The Customer Service Representative III (Music Enthusiast) is responsible for handling complex customer inquiries or escalations and resolving customer issues in a timely and professional manner. This position will act as a mentor to other team members based on business needs.
What does a day in the life of a Customer Service Representative III (Music Enthusiast) look like?
Responds promptly and professionally to complex customer inquiries or complaints via phone, email, or chat
Provides in-depth information about products and services to customers
Resolves escalated customer issues by actively listening, asking probing questions and providing a resolution to the customer
Follows up with customers to ensure that their issues have been resolved to their satisfaction
Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collabor...