Customer Service Representative, IEM & Distribution

Customer Service Representative, IEM & Distribution

Job Description

**Join Grundfos and make a difference!**

**At Grundfos, we believe in creating solutions that help shape a better world. As a Customer Services Representative, you’ll be at the heart of delivering world-class service to our industry customers across Europe, while supporting our mission of sustainability and innovation.**

This role reports to the Customer Service Manager and is based in Budapest, Hungary.

**What you’ll do:**

+ Be the first point of contact for customers via phone, email, live chat, and digital platforms.
+ Provide timely and professional responses to enquiries, ensuring an exceptional customer experience.
+ Prepare quotations, track offers and follow up on interactions to maximize opportunities.
+ Maintain accurate customer data in SAP CRM and assist with order progression.
+ Promote digital tools and solutions to enhance customer engagem...