About the Role
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Customer Service Executive
Location: Gurugram, Haryana
Interview Mode- Only Face-to-Face (No Virtual Interviews)
Qualification- 0-5 yrs (Freshers are welcome)
Salary package 2.5 LPA to 4 LPA
Job description
Policy Bazaar.com is looking for dynamic, customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be Policy Bazaar's voice, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities:
-Handle inbound and outbound calls to address customer queries and concerns.
-Provide accurate information regarding insurance policies, premium calculations, and policy status.
-Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
-Maintain customer records by updating information in the CRM system.
-Ensure customer satisfaction through professional communication and pr...
Customer Service Executive
Location: Gurugram, Haryana
Interview Mode- Only Face-to-Face (No Virtual Interviews)
Qualification- 0-5 yrs (Freshers are welcome)
Salary package 2.5 LPA to 4 LPA
Job description
Policy Bazaar.com is looking for dynamic, customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be Policy Bazaar's voice, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities:
-Handle inbound and outbound calls to address customer queries and concerns.
-Provide accurate information regarding insurance policies, premium calculations, and policy status.
-Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
-Maintain customer records by updating information in the CRM system.
-Ensure customer satisfaction through professional communication and pr...
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