Full time

Customer Service Representative

Posted by Arrow Components (M) Sdn Bhd • George Town, Penang, Malaysia

📍 George Town, Penang 🕒 June 21, 2026

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About the Role

Description
 :Department:
Arrow Global Service Chain Service Inc. / Asia Service Center
Reporting Relationship:
Customer Service Manager
Competency Model:
Sales
Job Objective:
To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.
Key Responsibilities:
All tasks to be carried out in a quality manner, consistent with the Company vision and values.
Act as communication coordinator from the Service Centre towards assigned customers.
Manage both EDI and manual customer order entry.
Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situat...
                

Job Details

Location George Town, Penang
Job Type Full time
Category Information and Record Clerks
Posted June 21, 2026
Deadline July 31, 2026

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