Customer Service Representative for Email Support

About the role

We are seeking an enthusiastic and customer-oriented Customer Service Representative - Email Support (Non-Voice) to join our team at StaffSmart Outsourcing in Bridgetowne, Pasig. This full-time role will involve providing exceptional customer service through chat-based support, helping our clients resolve their queries and concerns in a timely and efficient manner.

What you'll be doing

• Responding to customer inquiries and complaints via chat in a professional and courteous manner
• Troubleshooting and resolving customer issues by providing accurate information and effective solutions
• Maintaining detailed records of all customer interactions and ensuring adherence to company policies and procedures
• Identifying trends and patterns in customer feedback to suggest improvements to products or services
• Continuously enhancing your product and industry knowledge to provide the best possible support
• Collabo...