Part-time
Customer Service Representative - Flex Shift
Posted by TAPP Workforce Solutions Inc. • Canada, Alberta, Canada
About the Role
Customer Service Representative — Flex Shift
Location: Calgary, AB — Quarry Park
Schedule: Full-time, flex shift (Evenings & weekends as needed)
Work Model: On-site / Hybrid (3-5 days/week)
Reports to: Manager, Project Strategy & Enablement
The Role
Join our team as a Customer Service Representative supporting a Gas Meter Exchange program. You’ll handle inbound and outbound calls, coordinate relights, and provide after-hours customer support—keeping service seamless and SLA targets on point.
What You’ll Do
Location: Calgary, AB — Quarry Park
Schedule: Full-time, flex shift (Evenings & weekends as needed)
Work Model: On-site / Hybrid (3-5 days/week)
Reports to: Manager, Project Strategy & Enablement
The Role
Join our team as a Customer Service Representative supporting a Gas Meter Exchange program. You’ll handle inbound and outbound calls, coordinate relights, and provide after-hours customer support—keeping service seamless and SLA targets on point.
What You’ll Do
- Take inbound calls during evenings and weekends
- Make outbound calls to confirm or reschedule appointments
- Coordinate relights and support dispatch
- Follow escalation procedures to get issues resolved fast
- Return voicemails promptly and document update...
Ready to Apply?
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