Customer Service Representative

Are you passionate about design? Does the thought of being part of exciting design projects excite you? Eager to launch a challenging yet rewarding career in the design industry? If so, we have a brilliant career opportunity for you as a customer service representative, at our Edmonton head office.

As an integral part of our team, our Customer Service Representative is responsible for managing customer service cases and communicating with clients and suppliers to ensure cases are successfully closed while maintaining a good relationship with clients and vendors with a high degree of client satisfaction while mitigating losses to the company.

Daily responsibilities include:

• Reviewing and documenting new customer service cases via phone and email
• Communicating with clients throughout the duration of their case; letting them know about next steps while managing expectations
• Soliciting and filing all documentation required for succe...