Customer Service Representative (Day Shift)

Assist customers by providing product and service information, resolving issues, and ensuring customer satisfaction.



Duties and Responsibilities:

Respond to incoming calls, faxes, or emails to assist customers with their service requests, ensuring prompt responses to high call volumes.

Conduct outbound calls to customers, manufacturers, and third-party dealers to place orders, initiate or obtain authorization for service, verify warranty and billing status, and schedule installation services.

Verify payment information and authorize credit cards and purchase order (PO) numbers when necessary.

Ensure accurate data entry into all relevant systems.

Follow up with service providers and customers to process invoices and enter orders.

Update service request portals regularly.

Manage group mailboxes and handle work order and invoice reconciliation.

Maintain reliable attendance.



Qualifications:

-Gradu...