Customer Service Representative Danish Speaker | Lisbon, Portugal

Are you fluent in Danish and ready to elevate your career in an exciting, international setting? Join our dynamic team in Lisbon, Portugal, as a Customer Service Representative (Danish-language) and become a vital part of a leading travel and tourism brand that delivers exceptional support to customers around the globe.

What You'll Do

• Handle customer inquiries via phone, email, live chat, and social media, delivering clear, personalised, and professional support
• Resolve service requests regarding bookings, account issues, and general assistance, following procedures while creating a positive customer experience
• Document interactions in the CRM system and collaborate with internal teams when issues require escalation
• Manage multiple communication channels effectively and maintain high-quality customer engagement
• Actively identify patterns in customer fee...