Customer Service Representative

WHY WORK HERE: Customer Service Representatives interact with customers via inbound calls for the purpose of assisting them with their current account, as well as, uncovering opportunities to promote and cross sell other products and services.
WHO WE'RE LOOKING FOR:

• Strive to meet highest level of customer satisfaction by resolving customer's issue in professional & timely manner
• Meet customer requirements through first contact resolution
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Follow a sales process to uncover customer needs across all products and services, present a customized recommendation, and overcome objections to close the sale
• Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues
• Able to multitask through multiple systems while interacting with customers
• Update custome...