Full-time
Customer Service Representative
Posted by Sensata Technologies • Changzhou, Jiangsu, China
About the Role
The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.
General Responsibilities
• Serves as customers main point of contact related to delivery and order status for assigned customer portfolio
• Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage
• Reviews daily customer demand and validates deviation...
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