Full-time
Customer Service Representative
Posted by HH Group Cebu Inc. • cebu city, central visayas, Philippines
About the Role
Job Description
Responsibilities and Duties:
- Respond to customer inquiries and requests via telephone, email and chat in a timely manner
- Document all inquiries, requests, resolutions, and follow-up tasks
- Escalate questions and requests to appropriate departments or persons following the guidelines provided
- Know the products inside out to answer customer questions
- Process orders, forms, applications, and requests
- Ensure customer satisfaction and provide professional customer support
Working Location
MEPZ Ecozone, Mactan, Lapu-Lapu, 6015 Cebu, Philippines
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