Customer Service Representative

Job Summary:

We are seeking a Customer Success Associate to join our global team and support customers virtually across regions. This role operates during Eastern Standard Time (EST) business hours. Your mission will be to maximize the value customers derive from our solutions by delivering impactful training and ongoing education. You will play a key role in enabling customer adoption, building user confidence, and supporting retention goals, working closely with Mid-Market Account Managers in the US and Europe. This role is ideal for someone who thrives on engaging with users, translates technical tools into real-world workflows, and creates scalable, repeatable impact.

Key Responsibilities

• Deliver live and virtual product training sessions to new and existing users globally
• Create and maintain user enablement content (quick-start guides, video tutorials, best practices)
• Track customer engagement and p...