Answer inbound calls, chats, and website form inquiries promptly
Understand customer issues and identify service needsQualify leads to ensure they meet service criteriaSchedule appointments for technicians based on availabilityExplain services, pricing basics, and process clearlyUpsell or cross-sell additional relevant services when appropriateConfirm appointments and reduce no-show ratesFollow up with missed or rescheduled appointmentsAccurately update CRM / booking systemMaintain SLA response timesExperience in inbound call center or service-based environmentStrong communication skills (clear, confident, professional)Ability to understand and simplify technical issuesBasic sales and upselling abilityStrong organization & scheduling skillsCRM or booking software experienceProblem-solving mindset