Customer Service Representative

We are looking for detail-oriented and customer-focused Customer Service Representatives to handle Ride Hailing App account.

Responsibilities:

• Respond to customer inquiries via chat and email in a timely and professional manner
• Resolve customer concerns related to e-commerce orders, financial transactions, and travel bookings
• Accurately document customer interactions and resolutions
• Follow company policies and account-specific guidelines
• Maintain high customer satisfaction and quality standards

Qualifications:

• HS Graduate - with at least 36 months of BPO experience
• SHS Grad and up - with at least 12 months of BPO experience
• Good written English communication skills
• Basic computer and typing skills
• Ability to work night shifts and shifting schedules
• Customer service experience is an advantage but not required

Compensation & Benefits:

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