Customer Service Representative

Canada - QC - Brossard

Customer Service Representative
Full-Time, Permanent, Hybrid
Brossard, QC

Graymont is seeking a bilingual (English & French) Customer Service Representative to ensure exceptional customer experiences through effective coordination and communication. Reporting to the Customer Service Supervisor, the role involves supporting customer relationships, processing orders accurately, maintaining records in Salesforce, coordinating with internal teams, and collaborating with sales and plant operations to ensure timely delivery. The CSR will also address customer concerns and contribute to ongoing service improvements, demonstrating strong customer relationship skills and a proactive attitude.

Responsibilities:

Customer Relationship Support & Service Operations

·Customer Engagement: Act as the primary contact for customers, ensuring strong relationships and responsive support.

·Cross-Functio...