Customer Service Representative

Customer Issue Resolution (CIR) Representative

Bracknell - Remote but need to be able go to site for meetings & catch up's
£20.62 per hour (£40,200 per annum equivalent)
12-month initial contract

We are currently recruiting for a Customer Issue Resolution (CIR) Representative to join a fast-paced, customer-focused environment. This role is responsible for delivering high-quality services across disputes, returns/credits, and credit & collections management, ensuring efficient resolution of customer issues and timely cash flow.
This is a customer-facing role, requiring direct interaction with external customers, internal teams, and cross-functional stakeholders to drive effective outcomes. The successful candidate will demonstrate a strong understanding of business processes, with the ability to interpret data and translate it into clear, actionable solutions.

Key Responsibilities

Manage end-to-end CIR activities, including billing disputes,...