Customer Service Representative- (Bilingual English/Spanish)

Overview

Client Experience Specialists support existing client calls and inquiries via telephone, virtually, chat and email. The ability to multitask, handle a CRM, apply training in real time, manage your time and effectively engage the client is key to success in this role. The position will require the specialist to monitor their overall call handle time, to ensure quick support to the client and any follow up necessary is completed to progress their case/matter forward. The ideal candidate should be detail-oriented, highly organized, and possess excellent communication and interpersonal skills in both English and Spanish.

The client comes first in our firm and they are provided with client/attorney privilege on all their personal matters. The new hires we will consider are self-starters and maintain a mindset of how they can further help a client and how they are able to maintain a productive work environment for themselves and coworkers.

Key Responsi...