Customer Service Representative

We're Hiring: Customer Service Representative

We are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai.

If you're a graduate with excellent communication skills, a customer-first mindset, and are eager to start your career, we'd love to hear from you!

Overall Purpose of the Job

• Provide high-quality Tier 2 Customer Support services to customers with a complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats.
• Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
• Strive to achieve SLA targets and business outcome indicators defined by the client.

Job Responsibilities / Authorities

• Receive inbound calls, emails, ...