Customer Service Representative

Company Overview:

At RDS Same Day Delivery, we specialize in providing seamless last-mile delivery solutions that

connect our clients with their customers quickly and efficiently. We pride ourselves on reliability,

transparency, and customer care in every delivery.

Position Summary:

We are seeking a proactive and detail-oriented Inbound Customer Service Representative to join

our team. In this role, you will be pivotal in upholding our commitment to exceptional customer

satisfaction by managing incoming communications, assisting with order tracking, and providing

vital information to clients and prospects.

Key Responsibilities:

• Manage inbound calls and emails from clients, addressing inquiries, providing updates, and accurately entering order details into the system.
• Monitor and update order statuses, ensuring clients receive real-time information on their deliveries.
• Support clients and pro...