About the Role
Customer Support Agent – Remote (Latin America)
About Bloom and Bond Bloom and Bond is a fast growing wellness e commerce startup focused on delivering high quality products and an exceptional customer experience. We are expanding globally and building a fully remote international team that values empathy, ownership, and clear communication.
Role Overview
We are looking for a Customer Support Agent with at least two years of experience in customer support to join our team and handle chat based customer support. This role is fully remote and operates during US business hours. This is a chat only role and does not require phone calls.
Responsibilities
Handle customer inquiries via chat and email
Provide customer satisfaction focused support
Assist customers with orders, subscriptions, refunds, and returns
Work daily with Shopify and customer support CRMs
Follow internal SOPs and escalation processes
Leave clear inte...
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