Customer Service Representative

As a Customer Service Representative your responsibilities are:

• Serve as the main contact for customers, managing orders, deliveries, and inquiries,


• Monitor and follow up on outstanding orders, backorders, and shipment documentation,


• Collaborate with Sales, Logistics, Marketing, and Credit teams to resolve issues and support customers,


• Handle service complaints, provide updates, and issue commercial compensations when needed,


• Prepare reports, support team members, and help train newly hired CSRs.

A successful Customer Service Representative should have:

• Strong communication skills in English and French,


• A customer‑focused mindset,


• Experience working with Middle Eastern, Mediterranean, or African markets is an asset,


• Ability to manage orders in an ERP system (SAP is a plus),


• Analytical thinking with the ability to interpret reports ...