Customer Service Representative - Aftersales Support

This company is a proudly Australian, family-owned business with over 165 years of experience in wholesaling household appliances. They are recognised for delivering quality products and exceptional customer experiences.

We are currently seeking a motivated Customer Service Representative with aftersales experience to join our team in Abbotsford.

If you enjoy learning technical products, thrive in a fast paced environment, and take pride in solving problems, we would love to hear from you.

Key Responsibilities

• Provide professional inbound technical support and assistance to customers
• Respond to product enquiries and troubleshoot technical concerns efficiently and effectively
• Manage and coordinate customer enquiries through to resolution, including complex escalations
• Handle warranty enquiries, book aftersales service jobs, order spare parts, and share product knowledge
• Identify a...