Customer Service Representative (4-Month Contract)

Customer Service Representative (4-Month Contract)

Role: Customer Service Representative (4-Month Contract)

Key Responsibilities: To maintain seamless customer service operations and brand reputation across all communication platforms.

• Omnichannel Inquiry Management: Act as the primary point of contact for all inbound communication, including answering hotline/landline calls and responding to customer emails regarding inquiries, requests, and complaints.
• Social Media Community Management: Monitor and engage with the community across Facebook, Instagram, TikTok, and YouTube. This includes responding to direct messages, comments, and reposts in a timely and brand-consistent manner.
• Quality Control Liaison: Identify, document, and elevate product-related complaints to the Quality Control (QC) team, ensuring a closed‑loop resolution for the customer.
• Contest & Campaign Execution: Manage the end‑to‑end process for b...