Customer Service - Randstad

APS3 Participant Support Officer | Federal Government Agency

Location: Griffith, NSW

Rate: $37.36 per hour + Super

Term: 12-month contract (with a view for extensions)

Classification: APS3

Are you a customer service professional looking to transition into a meaningful career within the public sector? A prominent Federal Government Agency is seeking a dedicated Participant Support Officer (PSO) to join their Griffith team.

This is a frontline, people-first role where your empathy and problem-solving skills will directly impact the lives of Australians with a disability.

The Role

As a Participant Support Officer, you are the face of the agency. You will provide high-quality customer service as the primary point of contact for participants and stakeholders, ensuring enquiries are resolved efficiently and with care.

Your daily responsibilities will include:

• Front-of-House Service: Greeting and ass...