Customer Service - Randstad

Investigations Officer

Are you a customer service professional with a knack for problem-solving and a keen eye for detail? Our client who is located in Adelaide CBD is looking for an Investigations Officer to join their team. The role is offering full time hours (Monday to Friday) in a service centre environment.

The Opportunity

As an Investigations Officer, you will work within a dynamic service-centre environment, acting as a primary point of contact for employers across South Australia. Your work ensures that employers are registered correctly and contributing accurately to the scheme.

Key Responsibilities Include:

• Employer Registrations: Processing new registrations and assessing industry classifications using the South Australian Industry Classifications (SAIC).
• Customer Service Excellence: Providing exceptional support through inbound and outbound calls and emails, using audience-appropriate language to explain comple...