Customer Service

JOB DESCRIPTION:

• Manage HelpDesk tickets related to customer inquiries, return requests, and product concerns.
• Provide timely, clear, and professional responses to customers throughout the return process.
• Create and process customer return requests.
• Generate and send FedEx return labels to customers.
• Coordinate scheduled pickups for large-item returns with carriers.
• Assess return eligibility based on product condition and company policy.
• Process vendor returns, issue or track credits, and ensure proper documentation.
• Monitor and update the inventory system for all returned items.
• Track good stock items back into inventory and ensure accuracy of stock levels.
• Maintain clean, organized, and accurate return records.
• Respond to HelpDesk tickets regarding customer service issues, delivery concerns, and order status updates.
• Offer proactive and solutions-oriented support to custo...