Customer Service

About the job Customer Service (Collection)

Company background:

We are representing a Financial Services Company and as they are expanding, they are looking for Customer Service (Collection) to join the team in Kelana Jaya.

Job Scope:

• Actively seek out new sales opportunities through cold calling and live chat.
• Prepare and deliver appropriate presentations on products and services.
• Negotiate/close deals and handle complaints or objections.
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams.
• Assess customers needs and provide assistance and information on product features.
• Follow and achieve team sales goals on a monthly basis.
• Remain knowledgeable on products offered.
• Cross sell products.
• Team up with co-workers to ensure proper custo...