Full-time

Customer Service Ops Specialist – Process Improvement

Posted by Bradley David Associates • , , United Kingdom, , , United Kingdom, United-Kingdom

📍 , , United Kingdom, , , United Kingdom 🕒 February 21, 2026

About the Role

A leading consulting firm in the United Kingdom is looking for a Customer Service Operations Specialist to support operational teams and drive process improvements. The role includes handling complex queries and complaints, analyzing data, and leading training efforts. Candidates should possess a minimum of 5 GCSEs, strong communication skills, and experience with continuous improvement methodologies. This is a mid-senior level position with a hybrid work model and competitive benefits.
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