Customer Service Officer

Job Details

We are looking for a dedicated and empathetic Customer Service Officer to join our team. In this role, you will be the primary point of contact for our customers, ensuring they receive timely, accurate, and friendly support. Your goal is to transform every interaction into a positive experience, fostering long-term loyalty and satisfaction.

• Manage high-volume incoming inquiries via phone, email, live chat, and social media.
• Identify customer needs, clarify complaints, and provide appropriate solutions or alternatives.
• Maintain a deep understanding of our products/services to provide accurate information and walkthroughs.
• Accurately record details of inquiries, comments, and actions taken within the CRM system.
• Identify and upscale priority issues to the relevant department or management team when necessary.
• Collect and summarize customer feedback to help improve our internal processes and produc...