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Full-time

Customer Service Officer

Posted by Genting Plantations • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

📍 Kuala Lumpur, Federal Territory of Kuala Lumpur 🕒 February 28, 2026
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About the Role

Responsibilities

  • Organize the Information Center and Genting Lounge effectively to ensure smooth operations daily
  • Ensure that the Information Center is clean and tidy
  • Ensure wheelchairs and strollers are maintained in a good condition
  • Attend to daily administrative and cashiering work e.g. opening and closing daily sales
  • Ensure that Savings Passport issued is updated
  • Ensure that all tour group arrivals are handled efficiently
  • Ensure that there is standby parking ticket for lost ticket usage
  • Storing customer’s luggage or belongings
  • Ensure customer grievance / disputes / complaints are handled tactfully and efficiently
    • Requirements
  • Possess at least SPM level or above
  • Minimum 1 year of relevant experience in customer service
  • Strong interpersonal and communication skills
  • Willing to be based at Johor Premium Outlets, Johor

    • Job Details

    • Location Kuala Lumpur, Federal Territory of Kuala Lumpur
    • Job Type Full-time
    • Category Information and Record Clerks
    • Posted February 28, 2026
    • Deadline April 09, 2026

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