Customer Service Officer

Responsibilities

• Greet and assist all mall visitors with friendly and professional manner.
• Provide accurate information on mall tenants, facilities, services, promotion and events.
• Resolve customer inquiries and complaints promptly, professionally and empathetically. Escalate complex or unresolved issues to the relevant appropriate departments for further investigation and follow-up.
• Manage the loaning of amenities such as wheelchairs and strollers and handle Lost & Found items.
• Assist with cases involving lost children or senior citizens.
• Support mall marketing communication activities, including promotional gift redemptions.
• Maintain a thorough knowledge of mall policies, procedures, and tenant information.
• Provide administrative support to the customer service department.
• Make public announcements and assist during emergency situations, including assisting with evaluations or directing custom...