Customer Service Officer
Posted by CIMB Group Holdings Berhad • Kuala Lumpur, Kuala Lumpur, Malaysia
About the Role
To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
To discharge duties instructed by ACSM/BM to serve business interests of the Bank.
Customer Relationship
To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery.
To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints.
Process & Compliance
To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements
are met towards achieving operational excellence.
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