About the Role
Description
The Customer Service Lead will oversee and manage our field service technicians and parts sales team. This role is critical in ensuring the delivery of high-quality service and customer satisfaction and strengthening Wellons’ aftermarket parts and services offering, creating a scalable service model, and reinforcing the company’s reputation for quality and reliability. The Customer Service Manager will play a key role in driving both customer loyalty and long-term revenue growth. The ideal candidate will have a strong background in customer service and sales for an OEM and a proven track record of leadership and success in similar roles.
Key Responsibilities and Duties
Leadership & Management:
Lead, mentor, and develop the field service technicians and parts sales team (14 total in multiple states)
Foster a collaborative and high-performance culture within the teams.
Set clear performance goals and provide regular feedback to team members.
Customer Serv...
The Customer Service Lead will oversee and manage our field service technicians and parts sales team. This role is critical in ensuring the delivery of high-quality service and customer satisfaction and strengthening Wellons’ aftermarket parts and services offering, creating a scalable service model, and reinforcing the company’s reputation for quality and reliability. The Customer Service Manager will play a key role in driving both customer loyalty and long-term revenue growth. The ideal candidate will have a strong background in customer service and sales for an OEM and a proven track record of leadership and success in similar roles.
Key Responsibilities and Duties
Leadership & Management:
Lead, mentor, and develop the field service technicians and parts sales team (14 total in multiple states)
Foster a collaborative and high-performance culture within the teams.
Set clear performance goals and provide regular feedback to team members.
Customer Serv...
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